Job Description

Surgery Scheduler

West Coast Joint and Spine is seeking a Surgery Scheduler

Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities:

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, coordination with vendors, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient add-on is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Works closely with OR Manager and Materials Manager to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other business office areas.
• Accepts other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

Qualifications: Education, Training, and experience required:

• Minimum 1-2 years of hospital, ASC, or medical office scheduling experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the ASC as a whole.
• Professional appearance and attire.
• Strong familiarity with medical terminology, and general interest/willingness to learn multiple specialties.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer Benefits USPI offers the following benefits, subject to employment status:

• 401(k) retirement plan
• Employee Assistance Program
• Employee discount program
• USPI provides paid leave in accordance with applicable law

Hourly Range: $25 - $33

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