Job Description

Job Description

Job Description

Healthcare Appointment & Scheduling Coordinator (Work From Home)

Company: Expivia Marketing
Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA)
Employment Type: Full-Time
Pay: $14.00 - $16.00 per hour (based on experience)

Why You'll Love This Role

Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.

What You'll Do

• Answer inbound calls from individuals seeking assistance with scheduling and coordination
• Schedule, update, and manage appointments using multiple software systems
• Assist with patient scheduling and service coordination activities
• Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
• Communicate professionally and compassionately with callers
• Verify and document important information accurately
• Maintain accurate records and detailed notes
• Protect sensitive information and maintain confidentiality
• Ensure schedules remain organized and up to date
• Deliver a positive customer experience on every interaction

What We're Looking For

Required Qualifications:

• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Reliable high-speed internet connection for remote work
• Strong computer skills and the ability to navigate multiple systems simultaneously
• Excellent attendance and punctuality

Preferred Experience:

• Customer service or call center experience
• Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
• Experience in care coordination or service coordination is a plus

The Ideal Candidate

We're looking for individuals who are:

• Compassionate and genuinely enjoy helping others
• Calm under pressure and able to problem-solve effectively
• Organized, detail-oriented, and accurate
• Comfortable speaking on the phone throughout the day
• Able to multitask while maintaining quality and efficiency
• Dependable, professional, and self-motivated
• Team-oriented with a positive attitude
• Adaptable and eager to learn new systems and processes

Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.

Training & Work From Home

• Paid in-person training conducted at Expivia Marketing's main office in Erie, PA
• Permanent work-from-home position after successful completion of training
• All equipment provided by Expivia Marketing

Compensation & Growth

• Starting pay of $13.00 - $15.00 per hour , based on experience
• Opportunities for advancement as Expivia continues to grow
• Expivia Marketing promotes from within whenever possible
• Career paths available in leadership, operations, recruiting, and client services

Why Work With Expivia?

At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.

If you're looking for a rewarding role where you can help others every day while growing professionally, we'd love to hear from you.

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