Job Description

Description

Basic purpose or function: Service guests through accurate currency/coin transactions, redeem gift certificates/gift cards and coupons, cash checks and perform cash advances and Debit POS, redeem gaming chips, and maintain complete and accurate paperwork.

Job Duties:

Complete knowledge and enforcement of all Cage/Vault policy and procedures.
Complete knowledge of all equipment operating procedures.
Service guests through currency/coin transactions, coin redemption, redeem gift certificates/gift cards, coupons, and gaming chips.
Cash checks and perform cash advances and Debit POS.
Maintain and balance banks, keep them stocked.
Audit banks if discrepancy is found.
Resolve customer disputes and maintain a friendly atmosphere while doing so.
Count and verify in and out of banks.
Count and verify transactions and transfers.
Maintain accurate and complete paperwork.
Influence, motivate and solve day-to-day situations.
Work hours that are flexible and support the customer needs of the Casino.
Train and work as needed, in all areas of the department.
Maintain confidential information at all times.
Perform other duties assigned by the Shift Supervisors, Lead Supervisor, Department Manager and /or Director.

Requirements

Job Qualifications:

High School Diploma or equivalent
Minimum of 18 years of age
Strong customer service experience with direct guest interface
Must be dependable, organized, detail orientated, and accurate.
Present a clean, neat, and professional image.
Must be able to work a flexible schedule if needed.
Excellent oral communication and written communication skills.
Must be able to lift 50lbs or more.
Must have basic math skills and basic computer skills.
Must complete Title "31" training.
Must obtain a key gaming license.

Key Competencies:

• Integrity

• Customer service

• Accuracy

• Ambition

• Adaptability

• Detail-oriented

• Teamwork

• Responsibility

• Dependability

Job Tags

Flexible hours, Shift work

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