Job Description

Job Description

Join the leadership team at a Restaurant at the Forefront of QSR Innovation!

Steak n Shake is modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We’re also on a mission: real food, real ingredients, real value . We give every general manager the opportunity to live the American Dream. The GMs who thrive here don’t clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. Your success hinges on their success.

As a Restaurant Area Manager, you drive operational excellence, people development, and financial performance across multiple restaurant locations. Prior multi-unit leadership is a must. This role partners closely with General Managers to grow sales and profitability, strengthen leadership capability, improve guest satisfaction , and maintain exceptional brand standards across the district.

We are seeking energetic, hands-on leaders who thrive in a fast-paced environment and are passionate about developing people , delivering operational excellence , and growing business results with high guest satisfaction .

Key Responsibilities

Sales & Profit Growth

Leadership & People Development

Brand & Operational Excellence

Culture & Environment

Key Performance Indicators

Success in this role will be measured by:

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• Sales and Profit Growth
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• Guest Satisfaction Scores
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• Guest Feedback Metrics
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• Drive-Thru Speed of Service
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• Food Safety & Brand Protection
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• Associate Retention
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• Labor & Food Cost Management
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• Cash Variance Control
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• Operational Excellence Metrics
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Qualifications

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• College degree preferred or equivalent leadership experience
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• Multi-unit restaurant management experience required
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• Food Safety Certification required
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• Strong understanding of restaurant operations, food safety, sanitation, labor management, and financial controls
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• Proven leadership, coaching, and team development skills
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• Excellent communication, organization, and time management abilities
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• Strong analytical and problem-solving skills
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• Ability to adapt in a fast-paced, changing environment
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• Demonstrated commitment to hospitality, operational excellence, and guest satisfaction
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• Valid driver’s license and ability to travel between restaurant locations
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Physical Requirements

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• Ability to work more than 50 hours per week as business needs require
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• Ability to stand, walk, bend, stretch, lift, carry, push, and pull up to 30 pounds
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• Ability to perform restaurant operational functions as needed
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• Ability to monitor and oversee restaurant operations in a fast-paced environment
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• Ability to effectively communicate with guests and team members
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Benefits*

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• Medical/Rx
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• HSA with Employer Contribution
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• Dental
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• Vision
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• Life & Disability
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• Hospital Indemnity
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• Critical Illness
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• Accident
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• 401(k) with 4% Employer Safe-Harbor Match (age 18 & older)
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Perks

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• Meal Discounts
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• Employee Assistance Program
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• Paid Training
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• Associate Emergency Foundation
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* Benefits are subject to service and/or ACA eligibility requirements

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